Privacy Policy

Privacy Policy – Belfast Tours NI

Welcome to the Belfast Tours NI Privacy Notice. Belfast Tours NI respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how Belfast Tours NI collects, uses and protects your personal information when you use our website or book our services. We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We take all reasonable measures to keep your information secure and confidential. However, no method of transmitting data over the internet is completely secure, and we cannot accept responsibility for unauthorised access that occurs despite our reasonable precautions.

Who We Are

Belfast Tours NI is a private tour operator based in Belfast, Northern Ireland, providing guided day tours, shore excursions, multi-day tours, golf transfers, airport transfers and chauffeur services. The business is owned and operated by Murat Yilmaz, who is the data controller responsible for your personal data.

What Personal Data Do We Collect?

Personal data means any information from which you can be identified. It does not include data where your identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data — your first name, last name and title.
• Contact Data — your postal address, email address and telephone number, including your country code.
• Booking Data — details of the tours, transfers and services you enquire about or book with us, including dates, pick-up locations, passenger numbers and any special requests.
• Financial Data — the bank or payment details you use to pay your deposit or balance. Card payments are handled securely by our payment provider, and we do not store your full card details.
• Technical and Usage Data — your IP address, browser type, device information and details of how you use our website, collected through cookies and similar technologies.

Special Categories of Personal Data. On occasion we may collect information that is treated as more sensitive, such as details of mobility or accessibility requirements, dietary requirements or allergies. We only collect this where you choose to provide it, and we use it solely to make the arrangements for your tour comfortable and safe — for example, to inform a restaurant of a dietary requirement or to plan a route that suits your needs. We do not collect any information about criminal convictions or offences.

How We Collect Your Personal Data

We collect personal data in several ways. Most of the information we hold is given to us directly by you — for example, when you complete an enquiry or booking form on our website, email or message us, speak with us by telephone, or arrange a tour, transfer or chauffeur service. We may also receive your details from a travel agent, tour operator or another member of your party who makes a booking on your behalf. In addition, when you visit our website we automatically collect limited technical information, such as your IP address, device type and browsing activity, through cookies and similar technologies.

How Do We Use Your Personal Data?

We use your personal data to:

• Provide and manage the tours and services you book, and communicate with you about your booking
• Process payments and issue invoices
• Respond to your enquiries, questions and complaints
• Send you service information and, where you have agreed, occasional updates or offers

We rely on the following lawful bases for processing: performance of our contract with you, your consent (for marketing), our legitimate interests in running and improving our business, and compliance with our legal obligations. You can opt out of marketing at any time by contacting us, and we will never sell your personal data.

Lawful Bases for Processing Your Personal Data

Under the UK General Data Protection Regulation, we must have a valid lawful basis for using your personal data, and we rely on the following. We process your information to perform our contract with you, such as arranging and delivering the tour, transfer or service you have booked. We process it to comply with our legal obligations, for example keeping accurate financial and tax records. We process it for our legitimate interests in operating and improving our business, responding to enquiries, and providing a safe and reliable service, provided that those interests do not override your own rights and freedoms. Where the law requires it, such as for certain marketing communications, we process your data on the basis of your consent, which you are free to withdraw at any time.

Marketing Communications

From time to time we may contact you with information about our tours, seasonal availability or special offers, where you have agreed to receive this or where we have a legitimate interest in doing so. We will never sell or rent your personal details to third parties for their own marketing. You can ask us to stop sending you marketing communications at any time, either by contacting us using the details at the end of this policy or by following the unsubscribe instructions included in our emails. Choosing to opt out of marketing will not affect any tour, transfer or service you have already booked with us, and we will still send you essential messages relating to your booking.

Who Do We Share Your Personal Data With?

We only share your personal data where necessary, with trusted parties such as:

• Our guides and drivers, so they can deliver your tour
• Service providers who help us operate, such as our payment processor, booking and invoicing software, and website hosting
• Analytics providers that help us improve our website
• Professional advisers, and law enforcement or authorities where we are legally required to do so

We put appropriate agreements in place with these parties to protect your data, and we limit access to those who genuinely need it.

International Data Transfers

Some of our service providers may store or process data outside the UK. Where this happens, we ensure your data is protected by appropriate safeguards recognised under UK data protection law, such as the UK International Data Transfer Agreement or an adequacy decision.

How Long Will We Keep Your Personal Data?

We keep your personal data only for as long as necessary for the purposes for which it was collected, or for as long as required to meet our legal and accounting obligations, after which it is securely deleted.

In practice, this means we keep booking and enquiry records for as long as is needed to provide our services and to deal with any questions or claims that may arise afterwards. Where we are required to keep financial records for tax and accounting purposes, we retain the relevant information for the period set out in law. When your personal data is no longer required, we will securely delete or anonymise it.

Where Do We Store Your Personal Data and How Is It Protected?

We take reasonable technical and organisational steps to protect your personal data from loss, misuse or unauthorised access, and we have procedures in place to deal with any suspected data breach. Where we are legally required to do so, we will notify you and the relevant authority of a breach.

Keeping Your Information Accurate

It is important that the personal data we hold about you is accurate and current. Please let us know if your contact details or any other information change, so that we can keep our records up to date. If you have provided us with information about other members of your travelling party, you are responsible for making them aware of this Privacy Policy and ensuring they are happy for their details to be shared with us for the purpose of their booking.

Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

• The right to be informed about how we collect and use your personal data, as set out in this Privacy Policy.
• The right of access — you can request a copy of the personal data we hold about you, commonly known as a subject access request, and check that we are processing it lawfully.
• The right to rectification — you can ask us to correct any personal data that is inaccurate or incomplete.
• The right to erasure — you can ask us to delete or remove your personal data where there is no good reason for us to continue holding it, although we may need to keep certain information to meet our legal obligations.
• The right to restrict processing — you can ask us to suspend the processing of your personal data in certain circumstances, for example while its accuracy is being verified.
• The right to object — you can object to our processing where we are relying on a legitimate interest, and at any time to the use of your data for direct marketing.
• The right to data portability — you can ask us to provide your personal data to you, or to another provider, in a structured, commonly used and machine-readable format.
• The right to withdraw consent — where we are relying on your consent, you can withdraw it at any time, although this will not affect any processing carried out beforehand.

If you wish to exercise any of these rights, please contact us using the details at the end of this policy. We will respond within one month, as required by law, and you will not usually have to pay a fee.

Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk. We would, however, appreciate the chance to put things right first, so please contact us before approaching the ICO.

Cookies and Google Analytics

Our website uses cookies, including Google Analytics, to understand how visitors use the site so that we can improve it. Analytics data is collected anonymously. You can manage or disable cookies at any time through your browser settings.

Cookies are small text files placed on your device that help a website function and allow us to understand how visitors use our site. We use necessary cookies that are essential for the website to work, and analytics cookies, such as those provided by Google Analytics, which help us measure traffic and improve our content. Analytics cookies only collect information in an anonymised form. You can control or disable cookies at any time through your browser settings or through the cookie banner displayed when you first visit our website, although some parts of the site may not function properly if you do.

Third-Party Websites

Our website may contain links to other websites, such as review platforms, social media pages and travel partners. This Privacy Policy applies only to our website, so we encourage you to read the privacy policy of any other website you visit. We are not responsible for the content or privacy practices of third-party websites.

Automated Decisions and Profiling

We do not use your personal data for automated decision-making or profiling. All bookings and enquiries are handled personally by our team, and no decisions affecting you are made by automated means.

Children’s Privacy

Our services are intended for adults, and we do not knowingly collect personal data from children. Bookings are made by adults travelling with or on behalf of their group. If you believe a child has provided us with personal data, please contact us and we will remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or our legal obligations. Any changes will be posted on this page with an updated revision date, so we recommend reviewing it periodically.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Belfast Tours NI
Luxury Private Tours & Executive Shore Excursions – Northern Ireland
Murat Yilmaz | Owner & Private Chauffeur Guide (Data Controller)
Belfast City Centre
Email: info@belfasttoursni.com
Web: www.belfasttoursni.com
Tel: +44 (0) 7969 836608

This Privacy Policy was last updated in May 2026.