Version 2.0, effective 18 September 2026
1. About these terms
1.1 Your contract is with Belfast Tours NI, a private tour operator based in Belfast, Northern Ireland. In these terms, “we”, “us” and “our” mean Belfast Tours NI, and “you” and “your” mean the person making the booking and everyone travelling in their party.
1.2 These terms apply to every booking made with us. By making a booking, you accept them.
1.3 Where a booking is for more than one person, the first-named person aged eighteen or over is the lead name and is responsible for all payments due.
1.4 We may update these terms from time to time. The version that applies to your booking is the one published on the date you booked, shown at the top of this page.
1.5 If any part of these terms is found by a court to be unenforceable, the remaining parts continue to apply.
2. Licensing and insurance
2.1 Belfast Tours NI operates under a full operator licence issued in Northern Ireland.
2.2 Every vehicle in our fleet is fully licensed for the carriage of passengers, and is inspected and taxed as that licence requires.
2.3 Every driver holds a current licence to carry passengers.
2.4 Each vehicle is insured for the carriage of passengers.
3. Booking and confirmation
3.1 All tours are subject to availability. We will confirm your booking by email once your deposit has been received.
3.2 Please check your confirmation carefully and tell us straight away if anything is wrong, dates, pick-up location, passenger numbers or the tour itself.
3.3 We may decline a booking. If we do, any money you have paid is returned in full.
3.4 Because our tours are leisure services provided on a specific date, the 14-day cancellation right that normally applies to online and telephone bookings does not apply. The cancellation terms in clause 8 apply instead.
4. Deposits
4.1 A deposit confirms your booking. The amount depends on the tour and is shown on your invoice.
4.2 The deposit is due within three days of us sending your invoice. If it is not received, the date is released.
4.3 The deposit is non-refundable. It covers the planning, quotation and administration work already carried out for your booking, and the time your date is held and unavailable to others.
5. Paying the balance
5.1 Day tours: the remaining balance is due on the day of your tour.
5.2
Multi-day tours: the remaining balance is due no later than 30 days before your tour start date.
5.3 We accept Visa, Mastercard and American Express. We email you a secure invoice you can pay online. Card transactions are handled by
Stripe, and card fees are included in the tour price, we do not add a surcharge.
6. Prices and what is included
6.1 Our prices cover the
private tour, the vehicle and your driver-guide for the day, as described at the time of booking.
6.2 Not included: attraction entrance fees, meals and drinks, accommodation, gratuities, and anything of a personal nature.
6.3 All prices are in pounds sterling (GBP) and are confirmed at the time of booking. They will not change afterwards.
7. Changing your booking
7.1 You may change your tour date free of charge if you give us 30 days’ notice or more, subject to availability. If the new date costs more, you pay the difference.
7.2 Within 30 days of your tour, a change is treated as a cancellation and clause 8 applies.
7.3 There is no charge for changing a name on a booking.
7.4 All change requests must be made by email.
8. If you cancel
8.1 All cancellations must be made by email and take effect from the date we receive them.
8.2 The deposit is non-refundable in every case.
8.3 Day tours, the balance is paid on the day, so if you cancel we keep the deposit and nothing further is owed either way.
8.4 Multi-day tours, 30 or more days before your start date, only the deposit has normally been paid, and we keep it.
8.5 Multi-day tours, 14 to 29 days before your start date, we keep the deposit and half the balance, and refund the other half.
8.6 Multi-day tours, less than 14 days before your start date, no refund is due.
8.7 Tickets already bought on your behalf for attractions or events are non-refundable in all cases, as we cannot recover that money.
8.8 If you do not appear at the agreed pick-up point and we have not heard from you, no refund is due.
9. If we cancel or change your tour
9.1 We will always do our best to provide the tour you booked.
9.2 Occasionally we may need to alter an itinerary, an attraction closes, a road is shut, the weather turns. Where that happens we will arrange alternatives of comparable value and tell you as soon as we can. There is no price adjustment for changes of this kind.
9.3 If we have to cancel your tour entirely for a reason within our control, you may choose another date or a full refund, including your deposit.
9.4 If we cannot run your tour because of events beyond our control, we will offer an alternative date. Where that is not possible we will refund what we have not already paid out on your behalf.
9.5 If a vehicle becomes unavailable we may provide another vehicle of equivalent standard, or arrange the tour with an operator of equivalent standard.
10. Group size and vehicles
10.1 Up to 7 passengers travel in a Mercedes-Benz V-Class.
10.2 8 passengers travel in a Ford Tourneo Custom.
10.3 9 or more passengers travel in two Mercedes-Benz V-Class vehicles, with a second driver-guide. The price reflects the vehicles required.
10.4 Please tell us your final passenger numbers before the tour. If more passengers appear on the day than were booked, we may not be able to carry them, and no refund is due for anyone we cannot carry.
11. Pick-up and timing
11.1 We collect you from the location agreed at the time of booking.
11.2 Please be ready at the agreed time. We cannot delay a departure for late arrivals and will not wait more than 10 minutes beyond the agreed time.
11.3 Tour timings are approximate and depend on traffic, weather and how long you wish to spend at each stop.
12. Shore excursions for cruise passengers
12.1 We collect you directly from Belfast Cruise Terminal as soon as your ship docks. Full details of each itinerary are on our
Belfast shore excursions page.
12.2 Your return to the terminal is planned to bring you back in good time before your ship’s stated all-aboard time. We build a margin into every shore excursion for this reason.
12.3 If your ship docks late, we will adjust the itinerary to fit the time available rather than shorten the return margin.
12.4 Where a delay is caused by something outside our control, traffic, an accident, road closures, severe weather, we cannot accept responsibility for a missed sailing or any costs that follow. This is why we ask all cruise passengers to hold travel insurance.
12.5 If you ask us to extend a stop against our advice and this affects the return time, the responsibility for that decision is yours.
13. Airport transfers
13.1 We monitor your flight and adjust the pick-up time to match the actual arrival. See our
Belfast airport transfers page for what is included.
13.2 We include 30 minutes’ free waiting from the time your flight lands. After that, waiting is charged at £50 per hour or part hour.
13.3 We cannot accept responsibility for missed flights or onward connections caused by traffic, road closures or weather.
14. Services in the Republic of Ireland
14.1 In Northern Ireland we provide guided tours and chauffeur services.
14.2 In the Republic of Ireland we provide
chauffeur services and
golf transfers only. These are driving and transfer services and do not include guiding or commentary.
15. Attraction tickets and entrance fees
15.1 Entrance fees are not included in our tour prices unless your booking says otherwise.
15.2 Some attractions must be booked in advance and can sell out, the
Carrick-a-Rede Rope Bridge and
Titanic Belfast in particular. You book and pay for these yourself. Tell us before you book and we will advise a likely arrival time.
15.3 If you would rather not cross the rope bridge, we stop at the viewing point for photographs instead.
15.4 Where an attraction is closed or unavailable on the day, we will suggest an alternative. There is no price adjustment.
16. Children and child seats
16.1 Please tell us the ages of any children travelling when you book, so we can plan for them.
16.2 In a private car, children must use a child seat until they are 12 years old or 135cm tall, whichever comes first. Licensed passenger-carrying vehicles such as ours are treated differently in law: a child aged 3 or over may travel in the rear using an adult seat belt where a suitable child seat is not available.
16.3 Whatever the law allows, we ask that a child under 3 always travels in a suitable child seat.
16.4 You are welcome to bring your own child seat, and we recommend it, your own seat will fit your child properly and you will know how to fit it. Tell us in advance if you need us to arrange one.
17. Accessibility and mobility
17.1 Please tell us about any mobility needs when you book, so we can plan the day properly and advise which stops will suit you.
17.2 Some stops involve walking on uneven ground. The walk from the car park to the Carrick-a-Rede Rope Bridge is around one mile and is not suitable for everyone.
17.3 We will always do our best to accommodate you, but we cannot guarantee that every stop on an itinerary will be accessible.
18. Health and special requests
18.1 Please tell us at the time of booking about any medical condition, allergy or dietary requirement that may affect your tour.
18.2 We will pass on reasonable special requests and do our best to meet them, but we cannot guarantee them and they do not form part of your contract unless we confirm them by email.
19. Meals and accommodation
19.1 Meals are not included. On Giant’s Causeway tours we stop in Bushmills Village, where there is a range of places to eat. For a sit-down meal we recommend the Bushmills Inn, which you book yourself in advance.
19.2 Accommodation is not included and is not arranged by us. Please make sure your accommodation allows you to meet the agreed pick-up time and location.
20. Luggage and personal belongings
20.1 Luggage and personal items are carried at your own risk unless separately insured.
20.2 Coats, phones, cameras and similar remain in your care throughout.
20.3 If you leave something in the vehicle we will gladly help return it, but any postage or courier cost is yours.
21. Behaviour on tour
21.1 Please follow the reasonable instructions of your driver-guide. They are there for your safety and comfort.
21.2 We may refuse carriage to, or remove, any passenger whose behaviour is unsafe, disruptive or inappropriate, or who appears to be under the influence of alcohol or drugs. In those circumstances no refund is due.
21.3 Please respect local customs and comply with the law in Northern Ireland and the Republic of Ireland.
22. Food and drink
22.1 Soft drinks and light snacks are perfectly fine in the vehicle, water, a soft drink, nuts or chocolate on the road are no trouble at all. We simply ask that you take any rubbish with you.
22.2 Alcohol may not be consumed in our vehicles. This applies to every tour, including celebrations and group occasions.
23. Smoking and vaping
23.1 Our vehicles are strictly non-smoking. This applies to cigarettes, cigars, pipes, e-cigarettes and vapes.
23.2 This is not only our preference. Licensed vehicles carrying passengers are required by law to be smoke-free.
23.3 We stop regularly through the day and you are very welcome to smoke or vape at any stop, away from the vehicle.
23.4 Where a passenger smokes in a vehicle, we may end the tour. No refund is due, and the cost of specialist cleaning will be charged as set out in clause 24.
24. Damage to the vehicle
24.1 Please treat our vehicles with care.
24.2 Where a passenger damages a vehicle, or leaves it in a condition requiring specialist cleaning, we will charge the reasonable cost of repair or cleaning, together with the cost of any bookings we are unable to fulfil while the vehicle is off the road.
24.3 We will always show you the invoice for any charge of this kind.
25. Photographs
25.1 We sometimes take photographs during a tour and may use them on our website or social media.
25.2 If you would prefer not to appear, tell your driver-guide and we will not photograph you.
26. Weather
26.1 We cannot be held responsible for the weather, and a booking cannot be cancelled or amended on the basis of the forecast.
26.2 Northern Ireland weather changes quickly, and a wet morning is often a fine afternoon. Our tours run in all normal conditions.
26.3 Where weather closes an attraction or makes a road unsafe, we will adjust the itinerary. There is no price adjustment.
27. Events beyond our control
27.1 We cannot accept responsibility where our services are prevented or affected by circumstances beyond our reasonable control. These include severe weather, fire, flood, road closures, accidents and traffic disruption, strikes, civil unrest, acts of terrorism, epidemics, government restrictions, and any other event we could not have avoided by taking all reasonable steps.
27.2 Where this happens we will do our best to offer a suitable alternative or another date.
28. Travel insurance
28.1 We do not sell travel insurance.
28.2 We ask every passenger to hold comprehensive travel insurance for the duration of their trip, arranged before you travel. This is particularly important for cruise passengers.
29. Our responsibility to you
29.1 We provide our tours with reasonable skill and care.
29.2 We are not responsible for the acts or omissions of third parties, airlines, cruise lines, hotels, attractions, car hire companies or other suppliers, whether or not connected with your tour.
29.3 We are not liable for loss, delay or inconvenience caused by events beyond our control.
29.4 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited in law. Your legal rights as a consumer are not affected.
29.5 Each passenger is responsible for their own travel to and from the agreed pick-up point, and for holding a valid passport and any visas required.
30. Complaints
30.1 If something is not right, please tell your driver-guide at the time so we have the chance to put it right during your tour.
30.2 If it cannot be resolved there and then, please email us within 30 days of your tour and we will investigate.
30.3 You will be treated with courtesy and respect throughout.
31. Data protection
31.1 We handle personal data in line with UK data protection law, as set out in our
Privacy Policy, including the UK GDPR and the
Data Protection Act 2018.
31.2 We use your details only to arrange and deliver your tour, and we do not sell them.
31.3 For more about your rights, see the
Information Commissioner’s Office website.
32. Governing law
32.1 These terms and your booking are governed by the law of Northern Ireland.
32.2 Any dispute will be dealt with by the courts of Northern Ireland.
Contact
Belfast Tours NI
Luxury Private Tours and Executive Shore Excursions, Northern Ireland
Murat Yilmaz | Owner and Private Chauffeur Guide
20 Wellwood Street, Belfast, BT12 5GF, Northern Ireland
Email: info@belfasttoursni.com
Web: www.belfasttoursni.com
Tel: +44 (0) 7969 836608
