Terms Conditions

Terms conditions for our Escorted Tours of Ireland

By booking with Belfast Tours NI, you are agreeing to the below terms and conditions.

Please read these terms conditions carefully. By accessing this website, you agree to be bound by the terms and conditions below. These terms conditions are subject to change without notice, from time to time at our sole discretion. If you do not agree with these terms and conditions, please do not access this website.

Belfast Tours NI Terms Conditions, we cannot be held responsible for flight delays or any other travel difficulties:

Passengers are responsible for ensuring sufficient time between the start and end of tours and events and their other travel arrangements times.
Due to circumstances beyond control such as inclement weather sites may be closed or inaccessible. The itinerary and timings are subject to change.
Belfast Tours NI are not responsible if any of our Tour attractions are closed due to extreme weather.

Rates and Packages

A ‘package’ is a pre-arranged combination of at least three travel services. Examples are accommodation, tours and ticket purchase. We cannot be made responsible for any additional services  that have NOT been purchased through Belfast Tours NI. 

Credit Card Payments:

Belfast Tours NI accepts Visa, Mastercard & American Express. We take payments online through our invoice. For online payments, we will email you an invoice that you can click on to pay now via the secure online system.

Our working hours are 0900 to 1700 Monday to Friday, and we are on GMT time. Alternatively, let us know a contact number & a convenient time to contact you and we will phone you.

Credit Card Booking Fees are included in the tour price. All credit card transactions are handled securely via Stripe.

Deposit Payments:

Please note that deposits are required within 3 days of making the reservation and are non-refundable.

Final Payments:

Full payment must be made no later than 30 days prior to your arrival in Northern Ireland. Belfast Tours NI accepts payment by Visa, Mastercard & American Express. If the final payment is not received as scheduled, your reservation will be automatically cancelled, and your deposit payment forfeited.

Change and Revision Fees:

There are no fees for name changes. If you require a room type change from double to twin or vice versa, there are no fees, but it is subject to availability.

Changing to a different tour date is possible 60 or more days before your holiday start date, and if the new tour has availability. There are no administration fees, but you would have to pay the difference if the new dates are more expensive. It is not possible to change the dates of your holiday within 60 days of the start date.

Booking Conditions:

All travel services are subject to availability at the point of payment of a 25% non-refundable tour design, booking and set-up fee. We reserve the right to refuse to proceed with any booking at any time for any reason. Once the contract is made between us, we will use skill and care to perform our obligations to you.

Where your booking is for more than one person, the first-named person in your party aged eighteen years or over will be treated by us as the ‘lead name’ for your booking. The lead (or Agent) name will be responsible for making all payments due to us following our contract. We will treat your completion of our Booking Form as confirmation that you have read, understood, and accepted all of our Terms and Conditions.

2024 Tours - Multi-Days Tours, Cancellations and Amendments:

For our 2024 tours, we have included plenty of flexibility. You can make unlimited changes to your booking up to 30 days before your tour start date, as per the below.

Belfast Tours NI will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing. If it is possible to make the amendment, it will be subject to an amendment charge of £50 per booking, together with all communication charges or other expenses incurred by the Company. These charges will be payable in any event.

All cancellations are to be made in writing to Belfast Tours NI. Cancellations are valid on the day Belfast Tours NI receives them. Suppose you cancel multiple-day tours or overnight extended touring. In that case, the following cancellation charges will be payable, depending upon the number of days before the commencement of booked services the Company receives your notice of cancellation.

We require a 25% non-refundable tour design, booking, and set-up fee plus the value of tickets which require immediate booking and are non-refundable to secure your Services with Belfast Tours NI. The non-refundable tour design, booking and set-up fee represents work carried out, which includes but is not limited to three quotes, a full detailed final itinerary, and all administration required for service set-up.  In exceptional circumstances, we can apply the tour design, booking, and set fee amount to a future date – If the client is unable to travel on the original dates. The company will have the prerogative to the period allowed. The remaining balance payment of the total cost is due 30 days before the arrival date.

If a Client/Agent wishes to cancel or amend Services less than 30 days before the travel date, we can only refund any recoverable amounts of fees. Usually, there are no recoverable fees at this stage of the booking.

Notification – Standard Terms Conditions for Multi-Days Tour:

  •  60 Days or More – The deposit is non-refundable. Balance payment is refundable.
  • 59 or 30 Days or Less – 50% of the total amount paid will be refunded.
  • 29 – 01 Days – No refund applies.
  • Pre-Booked Tickets for events or attractions and accommodation are non-refundable.

2023 Single Service - Single-Day Tours, Cancellations and Amendments:

  • Please note: Booking Fees and credit card transaction Fees are non-refundable.
  • 60 days before the hire date – The deposit is non-refundable. However, before 60 days you can make unlimited changes for free.
  • 30 to 59 days before the hire date – 50% of the total amount paid will be refunded.
  • 1 to 29 days before the hire date – no refund applies.
  • If the customer does not appear at the time and place designated as the pick-up location – all monies paid will be non-refundable.
  • Pre-Booked Tickets for events or attractions and accommodation are non-refundable.
  • Airport and coach transfer services are non-refundable.

Refunds:

All refunds, including refunds of overpayment, are processed to the credit/debit card(s) originally used for payment (less 5% card charges).

Changes By Us:

We hope this section helps clarify any questions you may have about under what circumstances we would cancel a tour.

We reserve the right to change our typical itineraries at any time and our discretion. As professionals, we will endeavour to avoid this; if necessary, we will substitute alternative arrangements of comparable monetary value.

Once your booking has been confirmed, we will make every effort to provide you with the booked arrangements but reserve the right to alter or cancel the whole or part of the tour in the event of happenings outside the control of Belfast Tours NI. Reasons for doing so may include but shall not be limited to such force majeure matters as extreme adverse local weather conditions or weather warnings, natural disasters, civil strikes or conflict, terrorist activity, fire, flood conditions, and similar. No compensation will be paid for force majeure cancellations.

We are constantly striving to make our tours even more brilliant than they are perceived by many to be, therefore should attractions open or become open to us, that we feel will enhance your experience of our beloved motherland then we reserve the right to include these in your best interests.

We reserve the right to decrease the price of our tours at any time.

We reserve the right to contract quality private motor coaches to assist us in carrying passengers and the right to contract the whole tour to another tour company that has the same quality as Belfast Tours NI.

We reserve the right to launch amended brochures in the public domain at any time.

Travel Insurance:

Belfast Tours NI does not sell Travel Insurance. Belfast Tours NI requires that all passengers have travel insurance.

Accommodations:

Hotel arrangements on Our Escorted Tours of Northern Ireland are provided as described in each tour program. Belfast Tours NI reserves the right to substitute hotels for accommodations in similar categories.

Visit – Attractions and Other Tour Features:

Belfast Tours NI reserves the right to substitute visits/attractions and other features when establishments are closed or cannot be visited for reasons beyond our control.

On certain dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to unforeseen circumstances including weather conditions there may be last-minute changes, sometimes after arrival in Northern Ireland, affecting the sequence of the tour and locations visited. In such cases, there will be no cost adjustment.

National monuments and tourist sites regularly undergo renovations, which can obscure the monument’s view. No tour will be cancelled due to renovations, and, in such cases, there will be no cost adjustment. However, Belfast Tours NI will decide based on the conditions whether to amend an itinerary.

Luggage:

Handling (Porterage) of one large piece of luggage per person is included in the cost of Our Escorted Tours. One piece of carry-on luggage is also permitted per person (without porterage). Luggage is carried at the owner’s risk throughout the tour unless insured. Hand baggage and personal items such as coats, cell phones, umbrellas and cameras are entirely in the care of the participants.

Gratuities:

Gratuities for personal services and to Driver-Guides are not included in the tour cost.

Smoking Policy:

Smoking is strictly prohibited in our Vehicles. However frequent stops are made throughout the day. Smoking Rooms are available in some hotels but the request for such a room must be made at the time of booking and a smoking room cannot be guaranteed.

Not included:

All items of a personal nature (room service, dinner, drinks except tea /coffee with breakfast. and lunches not specified on the tour itinerary are not included and must be paid for by the participant, and Please note our tours do not include entrance fees to attractions.

Travelling Terms Conditions:

You must obey the laws of the Republic of Ireland and the United Kingdom of Great Britain and Northern Ireland whilst travelling on our routes. We would ask you to show respect to the many diverse customs that exist in Northern Ireland and also foreign exchange restrictions. If you do not do so, you may be asked to surrender your ticket, which may be cancelled without any refund. It is our representative who will decide to cancel your pass or not and their decision will be final.

Your appointed Belfast Tours NI Tour Guide may need to decide the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of Belfast Tours NI. If you do not comply with the said representative and are not compatible with the general enjoyment and well-being of members of the tour, we reserve the right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund, compensation, or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.

It is your responsibility to meet your tour at arranged points. Because of the nature of the service, Belfast Tours NI. will not be liable if any service leaves or arrives later than its specified time, even if as a result you miss a connecting service. Belfast Tours NI. will endeavour to ensure that departure and arrival times are met.

Our drivers/guides will always do their best to ensure that you have an unforgettable experience, however, please be advised that they cannot wait for customers that arrive late to departure points or when returning from visiting attractions. As Belfast Tours NI has the best interests of all customers in mind, we will not wait longer than 10 minutes before continuing our tour. Any late customers that are left behind will not receive or be entitled to any refund or compensation.

Belfast Tours NI and its Chauffeurs reserve the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the chauffeur, vehicle, or any other passenger(s).

Belfast Tours NI accepts no responsibility for any loss or damage to any personal property of a client, customer’s properties are carried entirely at their own risk. In the event of the property being left inside the vehicle, we will happily organize the return of such items, if the client covers the postage cost.

Complaints

In the highly unlikely event that you may wish to make a formal complaint against Belfast Tours NI, please inform the Belfast Tours NI Tours driver /representative at the time. If the matter cannot be resolved immediately or during your trip after the driver/ representative’s best endeavours to do so, your complaint should be made in writing to Belfast Tours NI as soon as is reasonably possible after the holiday, but within 30 days thereof so that your complaint can be investigated. Belfast Tours NI will not consider any claims after 30 days. You will be assured of respect and courtesy whilst your complaint is being dealt with. Contact us.

Weather Conditions:

Under no circumstances can we be held responsible for weather conditions. No ticket can be cancelled or amended by you at any time based on weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary. There will be no refunds for any activities that are cancelled due to weather or other circumstances outside our control.

Responsibility:

The participant is responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the tour. It is the full responsibility of the participant to check the accuracy of the dates booked upon receipt of their travel documents. It is the responsibility of the participant to ensure they have a valid passport and all visas if required. Belfast Tours NI is not responsible for any personal injury, property damage or other loss a passenger incurs on any tour arising from acts or omissions by any air carrier, public transport company, hotel, car rental company, subcontractor or other person or organisation, whether or not a such company is rendering any services supplied on the tour.

Without limitation, Belfast Tours NI is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation any wilful or negligent act, failure to act, breach of contract or violation of local law or regulation of any third party such as an airline, train, hotel, bus, taxi, van, local ground handler or guide, financial default or insolvency of any supplier and/or restaurant which is, too, or does supply any goods or services for this trip.

Belfast Tours NI is not liable for any loss, injury, death or inconvenience due to delay or changes in schedule, overbooking of accommodation, the default of any third party, attacks by animals, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism, or the threat thereof, force majeure, war, quarantine, epidemics, or the threat thereof, criminal activity, or any other cause beyond its control.

Belfast Tours NI reserves the right at its sole discretion to alter the itinerary as it may deem necessary or advisable. Belfast Tours NI reserves the right at its sole discretion to decline to accept or retain any passenger on any of its tours if it deems accepting or retaining any such person as being detrimental to the tour. In the event any passenger is removed from a trip, Belfast Tours NI’s only obligation is to refund to that person that portion of the payment allocable to unused services.

Any disclaimer of liability by Belfast Tours NI under this clause is enforceable to the maximum extent permitted by applicable law. Each of the provisions of this clause is severable and if any such provision is held by any court or other competent authority to be illegal, void, or unenforceable in whole or in part, the legality, validity, and enforceability of the remaining provisions of this clause shall not be affected or impaired. Changes in the RESPONSIBILITY CLAUSE can be made only in writing and signed by a director of Belfast Tours NI.

Important:

Belfast Tours NI accepts no responsibility for losses or expenses due to delays or changes in schedules, flight cancellations or misconnections due to mechanical problems, sickness, quarantine, weather, acts of God, strikes, government actions, war, terrorism, or other circumstances beyond its control. Participants must bear all such losses or expenses. To guard against unforeseen circumstances, we insist you travel with comprehensive travel insurance which must be purchased at home before travelling on tour with Belfast Tours NI.

Should you miss the arranged pick-up of your tour, for any reason, Belfast Tours NI will gladly arrange a transfer for you. This will allow you to catch up with your tour guide and fellow travellers. Please note, this transfer will have to be paid, in full, by you. There are no refunds or exchanges available for any sections of the tour that you may have missed out on due to having not made the arranged pick-up.

(Please read our Terms Conditions carefully as they set out our respective rights and obligations. Once you begin your tour, by default you accept these terms conditions.)

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Belfast Tours NI 

Murat Yilmaz
Belfast City Centre
Email: info@belfasttoursni.com
Telephone: +44(0)7591103736

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